General frequent questions and answers

We service the Manhattan, The Bronx, Queens, Brooklyn, Yonkers, Southern Westchester and parts of Long Island.

We offer pick-up services for select items in Long Island City, NY. 

Outside of these areas- please inquire about other locations.

As soon as you know your event date or at least 2 weeks in advance. We will do our best to assist with short-notice decor requests. 

Payment can be made by Zelle or Credit or Debit Card (3.5% fee)

A 50% deposit is required to secure all services, final payment is required 7 days prior to the event date. 

Payment in full is required if services are contracted less than 2 weeks prior to the event date.

Mosaics, Balloon Bouquets, Grab & GO Garlands, and select sculptures are available for pick-up at our LIC studio.

Balloon decor without rental pieces are the responsibility of the client to clean, we offer these services for an additional fee. 

Balloon decor with rentals or attached to a nondisponsable stands require our team to return to pick up and the fee is included in your decor delivery/set-up/breakdown fee section of your invoice. 

All fees will be discussed during consultation. 

The deposit is non-refundable, should a client elect to cancel their event or custom order.
No refunds are provided after the delivery. 
Yes, we understand life happens and will work with you to reschedule events when available. 
Each rescheduling is unique and fees may apply if supplies must be repurchased, or if there is a supply cost change. 

We offer onsite consultations for a fee. Please inquire via email hi@hartleo.com

Balloon Decor

Pricing varies based on the volume and complexity of your request.

Starting prices for balloon bouquets, mosaics, and grab-and-go garlands can be found on their order request forms.

Onsite Minimum- All on-site events have a minimum spend of $850 in NYC, $1000 in Westchester/Yonkers.

Outside of the area has a minimum spend of $1500.

Taxes/Delivery fee is not included in any price seen on the website.

For a personal quote please complete the inquiry form.

Balloon Decor Inquiry

Please inquiry about our grab and go options for affordable balloon garland options. 
Longevity of balloons varies, but Indoors balloons can last for weeks depending on the environmental conditions, helium balloons generally last 2-3 days.
Outdoors- Weather conditions dramatically impact the life of a balloon, we can not guarantee any specific amount of time when balloons are outdoors. 
The size of the balloon will decrease over time, which will impact any decals or writing on the balloon but not the balloon structure or item inside.
Once you are finished with the balloon use scissors to cut the balloon (these do not pop like latex balloons).
No, balloons are included in your cost estimate. 
Party Props Rentals/Set up

Props can be provided for you, pricing will be discussed during your inquiry phase. Rental props will require a refundable deposit. Deposits will be returned within 5 business days from the pickup date of the prop. Damaged props result in the forfeit of the deposit.

Absolutely! Please note, that we are not responsible for the integrity of the structures provided by the client, and will not be held liable for damage to the balloons as a result of issues with client-provided structures. 
You will be responsible for ensuring props arrive on time and are set up/prepped for balloon adhesion. 
Two-hour minimum of set up prior to guest arrival is required for all installs. The size and complexity of your decor may increase the time required for setup. This will be discussed with you during the inquiry phase. 
You are responsible to provide a covered space for us to work in with working outlets. We will provide all of our tools and leave your setup space exactly how you provided it to us.
Absolutely, for large-scale designs please note a larger delivery fee may apply if all balloons must be inflated prior to arriving.